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Jewellery Cleaning Kit
Yvonne velvet travel jewelry box
Brigitte Leopard Velvet Travel Jewelry Box
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(Last updated: November 2025)
The purpose of this privacy policy is to inform users of the website www.maison-scarlett.fr (hereinafter the “Site”) about how their personal data are collected, used, and protected by BXM Ecommerce SAS, which operates the Maison Scarlett brand.
BXM Ecommerce SAS
Maison Scarlett collects the following data:
Data provided directly by the user
When creating an account, placing an order, subscribing to the newsletter, or contacting us:
Last name, first name
Postal and email address
Phone number
Billing and delivery information
Order history, returns, customer service requests
Communication preferences
When browsing the Site:
IP address, device type, browser used
Connection and browsing data (pages visited, duration, clicks, etc.)
Cookies and trackers (see §10)
Payments are processed by our providers Shopify Payments, Stripe, Mollie, PayPal, and Klarna.
Maison Scarlett does not retain any banking data; this data is transmitted directly and securely to these PCI-DSS-approved service providers.
The data collected are used to:
Process and deliver orders, provide after-sales service;
Manage customer relationships and requests via the contact form or email;
Send marketing communications (emails, SMS messages, personalized advertising);
Improve the operation of the Site and measure advertising performance;
Combat fraud and ensure payment security;
Comply with legal and tax obligations.
Processing is based on:
performance of the sales contract,
consent (in particular for marketing purposes),
legitimate interest (analysis, statistics, fraud prevention).
Personal data are intended solely for Maison Scarlett and its authorized processors for the management of the site, orders, and marketing:
Shopify (hosting and e-commerce back office)
Klaviyo (marketing emails, newsletter, and automations)
Meta (Facebook/Instagram) and Google (targeted advertising and performance measurement)
Stripe, Klarna, PayPal (secure payment)
Colissimo / La Poste / partner carriers (delivery)
Accounting, legal, or technical service providers bound by confidentiality
No personal data is sold to third parties.
Maison Scarlett retains personal data only for the period necessary for the purposes for which they were collected, and in compliance with legal obligations.
The data related to the customer account is retained for as long as the account is active, then for a period of three years from the last activity or contact.
Order and billing data are retained for ten years, in accordance with accounting and tax obligations.
Data used for commercial prospecting purposes (newsletter subscription, email campaigns, advertising) are retained for three years from the last contact initiated by the customer or prospect.
Finally, browsing data (cookies and trackers) is retained for a maximum period of thirteen months, in accordance with CNIL recommendations.
At the end of these periods, the data is either deleted or irreversibly anonymized.
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, every individual has the following rights:
Right of access to their data;
Right to rectification of inaccurate data;
Right to erasure (“right to be forgotten”);
Right to restriction of processing;
Right to object to the processing of their data, particularly for marketing purposes;
Right to data portability of their data.
These rights may be exercised at any time by email at: contact@maison-scarlett.fr or by post at: BXM Ecommerce – 6 rue Jean Roisin, 59800 Lille – France.
Maison Scarlett may request proof of identity before processing the request.
A response will be provided within a maximum of 1 month.
In the event of a dispute, the user may lodge a complaint with the CNIL (www.cnil.fr).
Maison Scarlett implements appropriate technical and organizational measures to protect data against loss, unauthorized access, disclosure, or destruction (SSL encryption, secure hosting, restricted access, regular backups).
However, no system is infallible, and absolute security cannot be guaranteed.
Some data may be transferred outside the European Union, in particular to Shopify (Canada/United States), Meta, Google, or Klaviyo (United States).
These transfers are carried out under standard contractual clauses approved by the European Commission, ensuring a level of protection compliant with the GDPR.
Maison Scarlett may send its customers or prospects information and commercial offers:
by email, SMS, or via social media,
subject to explicit consent or an existing business relationship.
The user may unsubscribe at any time by clicking the unsubscribe link included in each message or by writing to contact@maison-scarlett.fr.
The Site uses cookies to improve the user experience, measure traffic, and offer personalized advertising.
Cookies necessary for the operation of the site (Shopify, cart, customer account)
Analytics cookies (Google Analytics, Meta Pixel)
Marketing cookies (Google Ads, Meta Ads, Klaviyo, TikTok Ads where applicable)
On the first visit, a cookie banner allows the user to accept, refuse, or set their preferences.
Consent is valid for a maximum of 13 months and may be withdrawn at any time via the “Manage my cookies” link or through browser settings.
For more information about cookies: https://www.cnil.fr/fr/cookies-et-autres-traceurs/comment-se-proteger/maitriser-votre-navigateur
The website may contain links to other websites.
Maison Scarlett is not responsible for the data protection practices of these third-party websites.
Maison Scarlett reserves the right to amend this privacy policy at any time.
Any update will be published on this page, together with the date of the last update.
In the event of a substantial change, an informational email may be sent to registered users.
For any questions regarding this policy or your personal data:
Shipping
What is the delivery time?
We deliver in 3 to 4 business days in metropolitan France 🚀
Express 24-hour delivery is also available.
How do I change my shipping address?
If your request is about an ongoing order, contact us directly so we can help! contact@maison-scarlett.fr
How can I track my package?
You can track your order in real time on the following page: Order Tracking
Which countries do you deliver to?
We ship worldwide 🌍
How much does shipping cost?
Pick-up point delivery is free in France for orders over €80! It costs €4 for orders under €80.
For France, we also offer home delivery (€6) and 24h express delivery (€12).
For deliveries outside France, we currently only offer home delivery. Shipping rates vary based on destination address (calculated at the final checkout step).
Returns
Returns are available within 90 days (France) of receiving your order.
The item received is damaged
You may have encountered an unscrupulous delivery person, and we are so sorry 😔 ...
Don't panic, we'll send you a brand new package!
Just reach out to us at contact@maison-scarlett.fr with a few photos 📸
I want to return an item delivered in France
Would you like to return your item (you're not fully satisfied, or the item is defective or damaged)?
No problem, we've got you covered 😊!
We will send you a free prepaid return label to simply stick onto your parcel 📦 (valid for returns from metropolitan France only).
To get your return label, just contact us at contact@maison-scarlett.fr within 30 days of receiving your order.
Once the item is returned and its condition verified, we will offer you store credit or a refund (the item must be unused and in its original packaging).
I want to return an item delivered outside France
Would you like to return your item (you're not fully satisfied, or the item is defective or damaged)? No problem 😊!
We will send you a return form to include inside the parcel 📦 along with the return address (shipping costs are at your expense).
Just reach out to us at contact@maison-scarlett.fr within 14 days of receiving your order.
Once the item is returned and its condition verified, we will offer you store credit or a refund (the item must be unused and in its original packaging).
Is customer service responsive?
Yes, our team usually replies within 24 to 48 business hours.
Order
Has my order been shipped?
As soon as your order ships, we send you an email with its tracking number.
You can then follow your parcel's progress on our dedicated page: Order Tracking.
I haven’t received a confirmation email
After your order is placed, a confirmation email is automatically sent to the address provided at checkout.
If you haven't received it:
If you still can't find the email, contact our customer service team: contact@maison-scarlett.fr
I want to modify my order
For any changes to your order (delivery address, items ordered…), feel free to contact us by email at contact@maison-scarlett.fr
How do I know my order has been confirmed?
Once payment is confirmed, we'll send you a confirmation email summarizing your order.
Remember to check your spam folder if you haven't received your confirmation email.
How do I cancel my order?
You can cancel your order as long as it hasn't shipped yet. Once shipped, you will need to return the item upon receipt to get a refund.
I received my order but an item is missing
If your order includes multiple items, you may receive them in separate packages. This depends on stock availability and fulfillment warehouses. Rest assured, your parcel is on its way 😊
I haven’t received my order
If your order shows as delivered but you haven't received your package, please contact us at: contact@maison-scarlett.fr
How do I add a note to my order?
You can add a gift message before completing your order:
- Add the desired item(s) to your cart
- Click on Cart: a window opens with the message "Do you have a (sweet) note for the recipient?"
- Write your note in the dedicated field, and don't forget to sign it
If you forgot to add a note, feel free to email us at contact@maison-scarlett.fr with your order number and your message: we will do our best to add it for you.
How do I get an invoice?
We never include invoices inside our parcels.
If you need an invoice, please reach out to customer service at contact@maison-scarlett.fr
The invoice will then be emailed to you once we have your billing details.
I haven’t received my gift card
Gift cards are emailed within 24 business hours to the address provided during checkout.
If you haven't received yours yet, be sure to check your spam/junk folder just in case …
If you still haven't received anything after 48 hours (excluding weekends), we might have missed something: our sincere apologies! Please email us at contact@maison-scarlett.fr with your order number and we will send it right over.
Product
How do I know when a product is back in stock?
When a product is out of stock, you can sign up for a back-in-stock alert directly on its product page.
You will automatically be notified by email as soon as it's available again.
Where are Maison Scarlett products made?
It's in China, in a workshop right next to Hong Kong, that we found the craftsmanship to create high-quality jewelry boxes.
My box has a spot/stain, what should I do?
If you notice a stain upon receiving your order, please contact our customer service as soon as you open the package, including a photo if possible.
We will find the best solution together.
If a spot appears after use, don't worry. A gentle clean is usually all it takes:
What size are the large jewelry boxes?
The exact dimensions for each style are listed on its product page under the “Dimensions” section.
Our largest box, Denise, is about the size of a small shoebox: 24 x 17 x 11 cm (L x W x H)
What materials do you use?
All our jewelry boxes are available in 6 different materials: PU leather, velvet, corduroy, houndstooth, linen effect, and fleece.
These materials are selected for their durability, longevity, and stylish look.
Why buy a jewelry box?
A jewelry box lets you:
It's also a wonderful gift idea, both practical and lasting.
Are the boxes suitable for travel?
Yes, several styles are specially designed for travel: compact formats, secure compartments, and a sturdy closure to protect your jewelry on the go.
They keep your jewelry safe and let you travel with complete peace of mind.
Promo code
How do I use a promo code?
To use your promo code, it's super easy—just follow these steps:
My promo code isn't working
If your promo code isn't working, it might be because:
Please note:
If your discount code meets all these conditions and still doesn't work, please contact our customer care team 👉 here.
Get a promo code
To get a discount code valid on your first order, sign up for our newsletter at the bottom of this page: right here
Gift
Does it make a good gift?
Absolutely. Maison Scarlett jewelry boxes are among our most popular gifts for Mother's Day, Christmas, and birthdays.
Are products shipped in pretty packaging?
Our jewelry boxes are carefully packed in protective cardboard boxes to ensure they arrive in perfect condition.
For an extra thoughtful touch, we offer a gift pouch option, available right in your cart.
Can I have the order delivered directly to the person I'm gifting it to?
Yes, simply enter their shipping address when placing your order.
Do you offer gift cards?
Yes! We offer a gift card, available directly on our website, with several amounts to choose from.
👉🏼 right here
The gift card is sent by email immediately after purchase.
It's the perfect solution for a last-minute gift or to let them choose their favorite design.
Our stores
Where can I find your products in stores?
Our jewelry boxes are available at over 1,000 retailers across France and internationally. To find the store closest to you, check out our interactive store locator
Are all styles available in store?
Not always! Each stockist selects their own collection. If you're looking for a specific model, we recommend calling the store before visiting.
Can I order in-store and have it delivered to my home?
It depends on each retailer's policies. Feel free to ask them directly: some offer home delivery or in-store reservation.
Do you have international stockists?
Yes, Maison Scarlett travels! You can find our jewelry boxes in several European countries and beyond. Our store locator will give you all the up-to-date addresses.
Payment methods
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard), PayPal, Amex, and 3x interest-free installments. All payment transactions are of course secure.
Contact us
How can I stay in touch with you?
You can contact us in several ways:
- By sending us an email at contact@maison-scarlett.fr
- By using the contact form available on our site
- By subscribing to our newsletter
- By following us on social media like Instagram or Facebook
