Cart (0)
Your cart is empty
These general terms and conditions of sale apply to all sales concluded on the Maison Scarlett website. The website www.maison-scarlett.fr is a service of:
The Maison Scarlett website sells the following products: jewelry boxes, jewelry holders, and jewelry displays.
The customer declares that they have read and accepted the general terms and conditions of sale prior to placing their order. Order confirmation therefore implies acceptance of the general terms and conditions of sale.
These general terms and conditions express all obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, and particularly those applicable to in-store sales or through other distribution and marketing channels.
They are accessible on the Maison Scarlett website and will prevail, where applicable, over any other version or any other conflicting document.
The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to occasionally modify its general terms and conditions. They will apply as soon as they are published online.
Should a condition of sale be missing, it shall be deemed to be governed by the practices in force in the distance selling sector for companies headquartered in France.
The purpose of these general terms and conditions is to define the rights and obligations of the parties within the scope of the online sale of goods offered by the seller to the buyer from the Maison Scarlett website.
These terms and conditions apply only to purchases made on the Scarlett website and delivered exclusively to mainland France, Corsica, Switzerland, Belgium, Monaco, and Luxembourg. For any delivery to French Overseas Territories or abroad, please send a message to the following email address: contact@maison-scarlett.fr.
These purchases concern the following products: jewelry boxes, jewelry holders, and jewelry displays.
The buyer acknowledges having received, prior to placing their order and concluding the contract, in a legible and understandable manner, these general terms and conditions of sale and all information listed in Article L. 221-5 of the French Consumer Code.
The following information is provided to the buyer in a clear and understandable manner:
The buyer has the option to place their order online, using the online catalog and the form provided therein, for any product, subject to stock availability.
The buyer will be informed of any unavailability of the ordered product or item.
For the order to be confirmed, the buyer must accept these general terms and conditions by clicking where indicated. They must also choose the delivery address and method, and finally validate the payment method.
The sale will be considered final:
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the warranties mentioned below.
In certain cases, notably non-payment, incorrect address, or other issues on the buyer's account, the seller reserves the right to hold the buyer's order until the issue is resolved.
For any question regarding order tracking, the buyer can send an email to the seller at the following address: contact@maison-scarlett.com.
The online provision of the buyer's credit card number and the final validation of the order will constitute proof of the buyer's agreement:
In the event of fraudulent use of the credit card, the buyer is invited, as soon as such use is noticed, to contact the seller at the following email address: contact@maison-scarlett.com.
The seller provides the buyer with an order confirmation via email.
Computerized records, stored in the seller's computer systems under reasonable security conditions, will be considered proof of communications, orders, and payments made between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as evidence.
The products governed by these general terms and conditions are those listed on the seller's website and indicated as sold and shipped by the seller. They are offered within the limits of available stock.
Products are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, the seller cannot be held liable.
Product photographs are non-contractual.
The seller reserves the right to modify its prices at any time, but agrees to apply the rates in effect indicated at the time of the order, subject to availability on that date.
Prices are indicated in euros. They do not include delivery costs, which are charged extra and indicated prior to order confirmation. Prices include the VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices of the online shop's products.
If one or more taxes or contributions, particularly environmental ones, were to be created or modified, whether upwards or downwards, this change may be reflected in the selling price of the products.
In exceptional cases, customs authorities may not notify the seller of a parcel's entry into the territory. In this case, customs fees and import VAT may be requested directly from the buyer by the delivery driver upon delivery. The seller then invites the buyer to send proof of payment to contact@maison-scarlett.fr in order to obtain a refund of the advanced costs.
This is an order with an obligation to pay, which means that placing the order implies payment by the buyer.
To pay for their order, the buyer may choose from all the payment methods made available by the seller and listed on the seller's website. The buyer guarantees to the seller that they hold any necessary authorizations to use the chosen payment method when confirming the order form. The seller reserves the right to suspend any order processing and any delivery in the event of refusal of credit card payment authorization by officially accredited organizations or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered.
Full payment of the price is made on the day of the order, according to the following terms:
Except in cases of force majeure or during periods when the online store is closed, which will be clearly announced on the site's home page, shipping times will be, within the limits of available stock, those indicated below. Shipping times run from the order registration date indicated in the order confirmation email.
For deliveries in Metropolitan France and Corsica, for pre-order items the lead time is two months from the day following the day the buyer placed their order, according to the following methods: Colissimo. At the latest, the delivery time will be three months after conclusion of the contract for pre-order items.
For deliveries to French Overseas Territories or another country, delivery terms will be specified to the buyer on a case-by-case basis.
In the event of failure to meet the agreed delivery date or deadline, the buyer must, before terminating the contract, instruct the seller to perform it within a reasonable additional period.
Failing performance upon the expiration of this new period, the buyer may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium.
The contract will be considered terminated upon receipt by the seller of the letter or written notice informing them of such termination, unless the professional has fulfilled the contract in the meantime.
The buyer may, however, terminate the contract immediately if the dates or deadlines referred to above constitute an essential condition of the contract for them.
In this case, when the contract is canceled, the seller is required to reimburse the buyer for all sums paid, at the latest within 14 days following the date on which the contract was terminated.
In the event that the ordered product is unavailable, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer will then have the choice of either requesting a refund of the amounts paid within 14 days at the latest of payment, or an exchange of the product.
Holiday season policy
We commit to delivering before Christmas any order placed before December 3rd. Due to high demand and the health situation deteriorating again, we cannot commit to pre-Christmas delivery for any order placed after December 3rd. By ordering after December 3rd, the buyer places an order with full knowledge of the facts.
Delivery means the transfer of physical possession or control of the good to the consumer. The ordered products are delivered according to the terms and timeframe specified above.
Products are delivered to the address specified by the buyer on the order form; the buyer must ensure its accuracy. Any parcel returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer may, upon request, have an invoice sent to the billing address rather than the delivery address by selecting the appropriate option on the order form.
If the buyer is absent on the day of delivery, the delivery carrier will leave a delivery notice in the mailbox, allowing the package to be collected at the location and within the timeframe specified.
If at the time of delivery, the original packaging is damaged, torn, or opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the parcel and record a reservation on the delivery slip (parcel refused because opened or damaged).
The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by their signature any
The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by their signature any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken products...).
This verification is considered completed as soon as the buyer, or a person authorized by them, has signed the delivery slip.
The buyer must then confirm these reservations by registered mail to the carrier within two business days at the latest following receipt of the item(s) and send a copy of this letter by fax or standard mail to the seller at the address indicated in the site's legal notice.
If the products need to be returned to the seller, a return request must be made to the seller within 14 days of delivery. Any claim submitted after this deadline cannot be accepted. Product returns can only be accepted for products in their original condition (packaging, accessories, instructions, etc.). Return shipping costs will be at the buyer's expense.
The buyer must submit to the seller, on the day of delivery or at the latest on the first business day following delivery, any claim of delivery error and/or non-conformity of the products in kind or quality compared to the details on the order form. Any claim submitted after this deadline will be rejected.
The claim may be made:
Any claim not made in accordance with the rules defined above and within the specified timeframes cannot be taken into account and will release the seller from any liability towards the buyer.
Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it by email to the buyer. The exchange of a product can only take place after the exchange number has been assigned. In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, via Tracked Colissimo (Colissimo Recommandé).
The seller guarantees the conformity of the goods sold with the contract, allowing the buyer to make a claim under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the French Consumer Code.
In the event of implementation of the legal warranty of conformity, it is recalled that:
In accordance with Articles 1641 et seq. of the French Civil Code, the seller is liable for hidden defects that may affect the good sold. It will be up to the buyer to prove that the defects existed at the time of sale of the good and are of such a nature as to render the good unfit for its intended use. This warranty must be implemented within two years from the discovery of the defect.
The buyer may choose between cancellation of the sale or a price reduction in accordance with Article 1644 of the French Civil Code.
Commercial warranty
The products sold are also covered by a commercial warranty aimed at guaranteeing their conformity and ensuring the refund of the purchase price, replacement, or repair of the goods. It does not cover defects caused by abnormal or improper use or resulting from a cause unrelated to the intrinsic qualities of the products.
Application of the right of withdrawal
In accordance with the provisions of the French Consumer Code, the buyer has a period of 14 days from the delivery date of their order to return any item that is not suitable and request an exchange or refund without penalty, with the exception of the return costs, which remain the responsibility of the buyer.
Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice.
Damaged, soiled, or incomplete products are not accepted for return.
The right of withdrawal can be exercised by sending an email to contact@maison-scarlett.fr. In this case, an acknowledgment of receipt on a durable medium will be immediately sent to the buyer. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the intention to withdraw.
If the right of withdrawal is exercised within the aforementioned period, the price of the purchased product(s) and the delivery charges are refunded.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the seller of the products returned by the buyer under the conditions provided above.
Exceptions
According to Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts regarding:
Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions are considered grounds for exemption from the parties' obligations and lead to their suspension.
The party invoking the circumstances mentioned above must immediately notify the other party of their occurrence, as well as of their disappearance.
Any irresistible events or circumstances, external to the parties, unpredictable, unavoidable, beyond the control of the parties, and which cannot be prevented by them despite all reasonably possible efforts, shall be considered cases of force majeure. Expressly, in addition to those usually recognized by the jurisprudence of French courts and tribunals, the following are considered cases of force majeure or fortuitous events: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks, or difficulties specific to telecommunications networks external to the customers.
The parties will come together to assess the impact of the event and agree on the conditions under which performance of the contract will be continued. If the force majeure event lasts for more than three months, these general terms and conditions may be terminated by the injured party.
The website content remains the property of the seller, the sole owner of the intellectual property rights to this content. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.
Personal data provided by the buyer is necessary for processing their order and preparing invoices.
They may be communicated to the seller's partners responsible for the execution, processing, management, and
They may be communicated to the seller's partners responsible for the execution, processing, management, and payment of orders.
The processing of information provided through the Maison Scarlett website has been declared to the CNIL.
The buyer has a permanent right of access, modification, rectification, and opposition regarding their personal data. This right can be exercised under the terms and conditions defined on the Maison Scarlett website.
If one or more provisions of these general terms and conditions are held to be invalid or declared as such under any law, regulation, or following a final decision of a competent court, the other provisions will remain in full force and effect.
The failure of either party to invoke a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be construed for the future as a waiver of the obligation in question.
In case of difficulty of interpretation between any of the headings appearing at the beginning of clauses and any of the clauses, the headings will be declared non-existent.
These general terms and conditions of sale are drafted in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
The buyer may resort to conventional mediation, particularly with the Consumer Mediation Commission or existing sectoral mediation bodies, or to any alternative dispute resolution method (such as conciliation) in the event of a dispute. The mediator's name, contact details, and email address are available on our website.
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.
These general terms and conditions are subject to French law. The competent court is the judicial court (tribunal judiciaire).
This applies to substantive rules as well as formal rules. In the event of a dispute or claim, the buyer will first contact the seller to reach an amicable solution.
Collected data
The personal data collected on this site are as follows:
- account opening: when creating the user's account, their last name; first name; email address; phone number; postal address;
- login: when the user logs into the website, it records, in particular, their last name, first name, login, usage, location data, and payment-related data;
- profile: using the services provided on the website allows you to fill out a profile, which may include an address and a phone number;
- payment: as part of the payment for products and services offered on the website, it records data
- payment: as part of the payment for products and services offered on the website, it records financial data relating to the user's bank account or credit card;
- communication: when the website is used to communicate with other members, data concerning the user's communications is stored temporarily;
- cookies: cookies are used in connection with the use of the website. The user has the option to disable cookies via their browser settings.
Use of personal data
The personal data collected from users is intended to provide the website's services, improve them, and maintain a secure environment. More specifically, uses include the following:
- access and use of the website by the user;
- website operation management and optimization;
- organization of the terms of use of Payment Services;
- verification, identification, and authentication of data transmitted by the user;
- offering the user the option to communicate with other website users;
- implementation of user support;
- personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
- prevention and detection of fraud, malware (malicious software), and management of security incidents;
- management of potential disputes with users;
- sending commercial and advertising information, according to user preferences.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
- when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
- when the user posts publicly accessible information in the free comment areas of the website;
- when the user authorizes a third party's website to access their data;
- when the website uses service providers to provide user support, advertising, and payment services. These service providers have limited access to the user's data as part of performing these services and are under a contractual obligation to use them in accordance with applicable personal data protection regulations;
- if required by law, the website may transmit data to respond to claims brought against the website and comply with administrative and judicial procedures;
- if the website is involved in a merger, acquisition, asset transfer, or judicial restructuring proceedings, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed before any personal data is transferred to a third party.
Security and Confidentiality
The website implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, please note that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.
Implementation of user rights
In application of the regulations applicable to personal data, users have the following rights, which they may exercise by submitting their request to the following address: contact@maison-scarlett.com.
right of access: they can exercise their right of access to know the personal data concerning them. In this case, prior to the implementation of this right, the website may request proof of the user's identity in order to verify its accuracy.
the right of rectification: if personal data held by the website is inaccurate, they may request that the information be updated.
the right to data erasure: users can request the deletion of their personal data, in accordance with applicable data protection laws.
the right to restriction of processing: users may request that the website restrict the processing of
the right to restriction of processing: users may request that the website restrict the processing of personal data in accordance with the circumstances set out under the GDPR.
the right to object to data processing: users can object to their data being processed in accordance with the circumstances provided for by the GDPR.
the right to data portability: they may request that the website provide them with the personal data supplied to it, in order to transmit it to a new website.
Changes to This Clause
The website reserves the right to make any changes to this personal data protection clause at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by email at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, they may delete their account.
French Consumer Code
Article L. 217-4 : “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been charged to them by the contract or carried out under their responsibility.”
Article L. 217-5 : “The good conforms to the contract:
1° If it is fit for the purpose usually expected of a similar good and, where applicable:
- if it matches the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement of the parties or is suitable for any specific purpose sought by the buyer, brought to the attention of the seller and accepted by the latter.”
Article L. 217-6 : “The seller is not bound by public statements made by the producer or their representative if it is established that the seller did not know them and was legitimately unable to know them.”
Article L. 217-7 : “Conformity defects that appear within twenty-four months from the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods sold, this period is set at six months. The seller may challenge this presumption if it is incompatible with the nature of the goods or the alleged conformity defect.”
Article L. 217-8 : “The buyer is entitled to demand conformity of the item with the contract. However, they cannot challenge conformity by invoking a defect that they knew of or could not have been unaware of when entering into the contract. The same applies where the defect originates in the materials supplied by the buyer themselves.”
Article L. 217-9 : “In case of lack of conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice involves a manifestly disproportionate cost compared to the other option, taking into account the value of the good or the importance of the defect. The seller is then required to proceed, unless impossible, according to the option not chosen by the buyer.”
Article L. 217-10 : “If repair and replacement of the good are impossible, the buyer may return the good and have the price refunded or keep the good and have part of the price refunded. The same option is open to them: 1° If the solution requested, proposed, or agreed upon pursuant to Article L. 217-9 cannot be implemented within one month following the buyer's claim; 2° Or if this solution cannot be implemented without major inconvenience to them given the nature of the good and its intended use. Rescission of the sale cannot, however, be granted if the lack of conformity is minor.”
Article L. 217-11 : The application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not prevent the award of damages.
Article L. 217-12 : “Action resulting from a lack of conformity expires two years from the delivery of the goods.”
Article L. 217-13 : "The provisions of this section do not deprive the buyer of the right to bring an action resulting from latent defects as set forth in Articles 1641 to 1649 of the French Civil Code or any other action of a contractual or extra-contractual nature recognized by law."
Article L. 217-14 : "The recourse action may be brought by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the French Civil Code."
Article L. 217-15 : "Commercial warranty means any contractual commitment by a trader to the consumer with a view to reimbursing the purchase price, replacing or repairing the item, or providing any other service relating to the item, in addition to their legal obligations to ensure the conformity of the item.
The commercial warranty is the subject of a written contract, a copy of which is provided to the buyer.
The commercial warranty is the subject of a written contract, a copy of which is provided to the buyer.
The contract specifies the content of the warranty, the terms of its implementation, its price, its duration, its territorial scope, as well as the name and address of the guarantor.
In addition, it clearly and precisely states that, independently of the commercial warranty, the seller remains bound by the legal guarantee of conformity referred to in Articles L. 217-4 to L. 217-12 and by the guarantee against latent defects under the conditions provided for in Articles 1641 to 1648 and 2232 of the French Civil Code.
The provisions of Articles L. 217-4, L. 217-5, L. 217-12, and L. 217-16, as well as Article 1641 and the first paragraph of Article 1648 of the French Civil Code, are reproduced in full in the contract.
In the event of non-compliance with these provisions, the warranty remains valid. The buyer is entitled to rely on it.”
Article L. 217-16 : “When the buyer requests from the seller, during the course of the commercial warranty granted to them upon the acquisition or repair of movable property, a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the remaining duration of the warranty.
This period runs from the buyer's request for intervention or from making the good in question available for repair, if this availability is subsequent to the request for intervention.”
Civil Code
Article 1641 : “The seller is bound by the warranty on account of hidden defects in the thing sold which render it unfit for the use for which it was intended, or which impair this use to such an extent that the buyer would not have acquired it, or would only have given a lesser price for it, had they known of them.”
Article 1648 : “The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by Article 1642-1, the action must be brought, on pain of forfeiture, within the year following the date on which the seller may be discharged of apparent defects or lack of conformity.”
