Frequently Asked Questions

We deliver within 3 to 4 business days in mainland France 🚀
24-hour express delivery is also available.

If you need to change the address for an order you’ve already placed, contact us directly so we can help! contact@maison-scarlett.fr

You can track your order in real time on this page: Track Your Order

We ship worldwide 🌍

Delivery to a pickup point in France is free on orders of €80 or more! It costs €4 for orders under €80.

In France, we also offer home delivery (€6) and 24-hour express delivery (€12).

For deliveries outside France, we currently offer home delivery only. The price varies by destination address and is calculated at the final step of checkout.

It looks like your package may have had a rough trip with the delivery driver. We’re sorry 😔 ...

Don’t worry—we’ll send you a brand-new package!

Just contact us at contact@maison-scarlett.fr and send us a few photos 📸

I’d like to return an item delivered outside France

Want to return your item because you’re not happy with it or it’s defective or damaged? No problem 😊!

We’ll send you a return slip to put in the package 📦 along with the return address (return shipping costs are your responsibility).

Just contact us at contact@maison-scarlett.fr within 14 days of receiving your order.

Once we’ve received the item and checked that it meets the return conditions, we’ll offer you store credit or a refund (the item must be unused and in its original packaging).

Yes, our team usually responds within 24 to 48 business hours.

As soon as your order ships, we’ll email you its tracking number.

You can then follow your package’s progress on our dedicated page: Track Your Order.

After you place your order, a confirmation email is automatically sent to the address you provided at checkout.

If you haven’t received it:

check your spam or junk folder
make sure the email address you entered is correct
wait a few minutes: the email can sometimes take a little while to arrive

If you still can’t find the email, contact our customer service team: contact@maison-scarlett.fr

To change anything about your order (shipping address, items ordered, etc.), please email us at contact@maison-scarlett.fr

Once your payment is accepted, we’ll email you a confirmation with a summary of your order.

If you haven’t received the confirmation email, be sure to check your spam folder.

You can cancel your order as long as it hasn’t shipped. Once it has shipped, you’ll need to return the item after receiving it to get a refund.

If your order contains several items, they may arrive in separate packages, depending on available stock and the warehouses they ship from. Don’t worry—your other package is on its way 😊

If your order is marked as delivered but you can’t find your package, please contact us at: contact@maison-scarlett.fr

You can add a note before placing your order:

- Add the items you want to your cart
- Click Cart: a window will open with the message “Have a (love) note for the recipient of this order?”
- Write your note in the box provided, and don’t forget to sign it

If you forget to add your note, feel free to email us at contact@maison-scarlett.fr with your order number and the note you’d like to include. We’ll do everything we can to add it.

We never put invoices in our packages.

If you’d like an invoice, contact customer service at contact@maison-scarlett.fr

We’ll email it to you once we have your billing information.

Gift cards are sent within 24 business hours to the email address provided at checkout.

If you still haven’t received yours, please check your spam folder in case the gift card email ended up there …

If you still haven’t received anything after 48 hours (excluding weekends), we may have missed it. We’re very sorry! Contact us at contact@maison-scarlett.fr with your order number, and we’ll send it to you as quickly as possible.

When a product is out of stock, you can sign up for a restock alert directly on its product page.

You’ll automatically receive an email as soon as it’s available again.

We found the craftsmanship needed to make quality jewelry boxes at a workshop in China, just outside Hong Kong.

If you notice a stain when your order arrives, please contact our customer service team as soon as you open the package, with a photo if possible.
We’ll find the best solution together.

If a stain appears after use, don’t panic. A gentle cleaning is usually enough:

use a clean, slightly damp cloth
gently rub the affected area
let it air-dry

The exact dimensions of each model are listed on its product page under “Dimensions.”

Our largest jewelry box, Denise, is about the size of a small shoebox: 24 x 17 x 11 cm (L x W x H).

All our jewelry boxes come in six different materials: PU, velvet, corduroy, houndstooth, linen-look fabric, and fluffy fabric.

We choose these materials for their strength, durability, and elegant appearance.

A jewelry box helps you:

protect your jewelry from dust, moisture, and scratches
organize necklaces, rings, earrings, and bracelets in one place
save time every day
and add an elegant touch to your home

It also makes an excellent gift that’s useful and made to last.

Yes, several models are designed especially for travel, with compact sizes, secure compartments, and sturdy closures to protect your jewelry on the go.

They help protect your jewelry so you can take it with you worry-free.

Using your promo code is easy—just follow these steps:

Add items to your cart: once you’ve selected the items you want, click the "Checkout" button to place your order.
Go to checkout: you’ll be taken to the payment page, where you’ll see your order summary on the right and a field for entering a discount code or gift card.

• Enter your gift card or promo code details and click "Apply" to include it in your order total.

If your promo code isn’t working, it may be because:

You’ve already used it
It has expired
The code doesn’t apply to the items you want to buy.

Please note:

Discount codes are valid for a limited time.
Each discount code can only be used once per customer.
Discount codes are strictly personal and cannot be sold.

If your discount code meets all these conditions but still isn’t working, please contact our customer service team 👉 here.

To get a promo code for your first order, sign up for our newsletter at the bottom of this page: right here

Absolutely. Maison Scarlett jewelry boxes are among our most popular gifts for Mother’s Day, Christmas, and birthdays.

Our jewelry boxes are carefully packed in a protective cardboard box to help ensure they arrive in perfect condition.

For an extra-special touch, we offer a gift pouch option that you can add directly from your cart.

Yes, just enter their shipping address when you place your order.

Yes! We offer a gift card right here on our website, with several amounts to choose from.
👉🏼 Find it here

The gift card is emailed immediately after purchase.

It’s ideal for a last-minute gift or for letting someone choose their favorite model.

Our jewelry boxes are available from more than 1,000 retailers in France and internationally. To find the store nearest you, visit our interactive retailer map

Not always! Each retailer chooses its own selection. If you’re looking for a specific model, we recommend contacting the store before you visit.

It depends on each retailer’s policies. Feel free to ask them directly: some offer delivery or allow you to reserve an item in-store.

Yes, Maison Scarlett gets around! You can find our jewelry boxes in several European countries and beyond. Our retailer map has all the latest store addresses.

We accept credit and debit cards (Visa, Mastercard), PayPal, Amex, and three interest-free installments. All payment transactions are, of course, secure.

There are several ways to get in touch with us:

- Email us at contact@maison-scarlett.fr

- Use our contact form

- Subscribe to our newsletter

- Follow us on social media, such as Instagram or Facebook