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These general terms and conditions of sale (hereinafter the “GTC”) apply to all sales concluded on the Maison Scarlett website.
The website www.maison-scarlett.fr is a service of:
Owner: BXM Ecommerce SAS, a simplified joint-stock company with share capital of €1,960.00, whose registered office is located at 6 Rue Jean Roisin, 59800 Lille, SIRET 900 701 988 00017
Publication Director: Louis Senechal – contact@maison-scarlett.fr
Hosting provider: Shopify Inc – 126 York St., Ottawa, ON K1N 5T5, Canada
The Maison Scarlett website sells the following products: jewelry boxes, watch boxes, jewelry holders, jewelry displays and accessories.
Confirmation of an order constitutes unconditional acceptance of these general terms and conditions of sale.
These GTC set out the entirety of the parties’ obligations.
They apply to the exclusion of all other terms and are available on the Maison Scarlett website, where they prevail over any other conflicting document.
The seller reserves the right to amend its Terms and Conditions from time to time; they shall apply as soon as they are published online.
These Terms and Conditions govern the online sale of goods offered by the seller through the Maison Scarlett website, for deliveries to the countries offered at the time of ordering on the website. Eligible areas, delivery times, and delivery costs are specified when the cart is validated.
For any delivery request outside these areas, the customer may contact contact@maison-scarlett.fr.
The buyer acknowledges having received, prior to placing the order, all information required under Article L.221-5 of the French Consumer Code, including the essential characteristics of the goods, the price, costs, delivery times and terms, legal guarantees, and the conditions for exercising the right of withdrawal.
Orders are placed online, subject to available stock.
To be validated, the buyer must accept the Terms and Conditions, provide the delivery address, choose the shipping method and confirm payment.
The sale becomes final and binding:
after order confirmation is sent by email,
and after full payment of the price.
In the event of non-payment, an incorrect address, or an anomaly, the seller may suspend the order until the issue is resolved.
Any question relating to an order may be sent to: contact@maison-scarlett.fr
Final confirmation and provision of payment details constitute an electronic signature and express acceptance of the order and these GTC.
An order confirmation is sent by email after payment has been confirmed.
Computerized records, kept in the seller's systems under reasonable security conditions, constitute proof of communications, orders, and payments between the parties.
The products offered for sale are those displayed on the website, subject to available stock.
They are described and presented as accurately as possible, but photographs are not contractually binding.
Prices are stated in euros, including all taxes, excluding delivery charges.
Shipping costs are specified before the order is confirmed.
The seller reserves the right to change its prices at any time, while guaranteeing the price in force at the time of the order.
In the event of changes to taxes or contributions, such changes may be passed on to prices.
Discount codes cannot be combined with each other or applied to products already benefiting from a promotion.
10.1 Payment methods
Payment is due in full when the order is placed.
Accepted payment methods are: credit card (Visa, Mastercard, Amex...), ApplePay, PayPal, and Klarna (installment or deferred payment subject to the conditions displayed).
The seller may refuse any order in the event of a prior payment dispute.
10.2 Security
Payments are processed by approved service providers using secure protocols.
10.3 Retention of Title
The seller retains ownership of the goods until full payment of the price.
The transfer of risk takes place upon delivery.
Shipping times begin on the order registration date shown in the confirmation email.
For pre-order products, the indicative delivery period is specified on the product page; failing this, it may not exceed 30 days unless otherwise agreed.
In the event of delay, the buyer may require the seller to perform within a reasonable additional period; failing this, the buyer may terminate the contract.
Refunds of amounts paid are issued within 5 days at the latest.
If a product is unavailable, the buyer will be informed and may request a refund or exchange.
Year-end holiday period:
Any order placed before December 18 will be delivered before Christmas.
Orders placed after December 18 are placed with the understanding that delivery times may be extended.
Delivery corresponds to the transfer to the customer of physical possession or control of the goods.
Products are delivered to the address provided when the order is placed; any error or omission in this address is the buyer’s responsibility.
Any parcel returned due to an incorrect address will be reshipped at the buyer’s expense.
In the event of absence, a delivery notice is left.
If the parcel arrives damaged, the buyer must:
refuse delivery or make specific reservations on the delivery note,
notify the seller without delay.
Any return must be requested within 60 days of delivery.
Products must be returned complete and intact (packaging, accessories, instructions), and we cover the return costs.
Deliveries outside the EU (e.g., Switzerland): import duties and taxes are the responsibility of the recipient and cannot be refunded.
Any claim regarding an error or non-conformity must be made on the day of delivery or, at the latest, on the following business day, by email to: contact@maison-scarlett.fr.
The seller will then assign a return number.
All returns must be made in the original packaging, complete and in good condition.
14.1 Conformity guarantee (French Consumer Code)
The seller is liable for defects in conformity under the conditions set out in Articles L.217-3 to L.217-14 of the French Consumer Code.
The consumer has 2 years from delivery of the goods to take action and may choose between repair or replacement, unless the cost is disproportionate.
The consumer is not required to prove the existence of the defect within 24 months following delivery of the new goods.
14.2 Warranty against hidden defects (Civil Code)
In accordance with Articles 1641 et seq. of the Civil Code, the buyer may take action within 2 years from discovery of the defect and choose between cancellation of the sale or a price reduction.
14.3 Commercial Warranty
Any commercial warranty is indicated on the relevant product page and is in addition to the legal warranties above.
The consumer has a period of 60 days from receipt to exercise their right of withdrawal, without having to provide a reason.
Products must be returned in their original condition and complete, allowing them to be resold as new.
Damaged or incomplete products will not be accepted for return.
The request may be sent by email to contact@maison-scarlett.fr.
In the event of exercising the right of withdrawal:
the price of the product(s) and the initial “standard” delivery charges shall be refunded;
the return costs remain the responsibility of the customer.
The refund will be issued within 14 days of receipt of the returned products.
Free products provided as part of an order
Where the order has resulted in the granting of one or more free products (promotional gifts, items included free of charge in a pack or special offer), their return is mandatory with the returned product(s).
Otherwise, the refund will be refused or reduced by the commercial value of the unreturned free products.
Exceptions (Art. L221-28 of the French Consumer Code): personalized goods, unsealed for hygiene reasons, digital content performed before the end of the withdrawal period, etc.
Any external, unforeseeable and irresistible event suspends the obligations of the parties.
If the force majeure event lasts more than 3 months, either party may terminate the contract.
The elements of the website (texts, images, graphics, logos, videos, sounds…) are protected and remain the exclusive property of the seller.
Any unauthorized reproduction or use is prohibited.
Personal data collected on the website are processed by BXM Ecommerce SAS as the data controller, for the following purposes:
processing and tracking of orders,
delivery, payment, customer management, and fraud prevention,
commercial prospecting (with consent),
statistical analyses.
Data is retained for the duration of the contractual relationship, then archived in accordance with statutory retention periods (5 to 10 years).
Recipients are technical service providers (Shopify, payment providers, carriers, CRM…).
The user has rights of access, rectification, erasure, restriction, objection, and portability, which may be exercised at: contact@maison-scarlett.fr.
A complaint may be filed with the CNIL.
The invalidity of one clause does not invalidate the entire contract.
A party’s failure to invoke a breach shall not constitute a waiver of that right.
Headings are included for convenience and do not affect the interpretation of the clauses.
These Terms and Conditions are drafted in the French language.
In the event of translation, only the French version shall prevail.
After a prior written request to our customer service department (contact@maison-scarlett.fr) has remained unresolved, the consumer may use the services of the competent consumer mediator free of charge:
CM2C – Consumer Mediation Center for Justice Conciliators
49 rue de Ponthieu, 75008 Paris
📧 declarer-un-litige@cm2c.net
🌐 www.cm2c.net
Mediation is free of charge for the consumer, takes place in French, and is carried out in accordance with Articles L.612-1 to L.616-3 of the French Consumer Code.
The consumer remains free to accept or refuse the proposed solution.
These Terms and Conditions of Sale are governed by French law.
In the absence of an amicable solution, disputes fall under the jurisdiction of the competent court where the seller's registered office is located, unless mandatory legal provisions provide otherwise.
Website publisher: BXM Ecommerce SAS – 6 Rue Jean Roisin, 59800 Lille – SIRET 90070198800017 – Share capital: €1,960
Publication Director: Benjamin Plane – contact@maison-scarlett.fr
Hosting Provider: Shopify Inc – 126 York St. Ottawa, ON K1N 5T5, Canada
Access to and use of the website are reserved for strictly personal use. The user agrees not to use the website for commercial, advertising, or illegal purposes.
All trademarks, photographs, texts, illustrations, and other content on the website are protected by intellectual property law.
Any reproduction or use without authorization is prohibited.
The seller shall not be held liable for:
interruptions or malfunctions of the website,
material damage related to use of the website,
of any unlawful or improper use of the website content.
The user is solely responsible for their equipment, connection, and use of the website.
Links to the Maison Scarlett website are permitted, subject to prior request at contact@maison-scarlett.fr.
Any unauthorized redirect must be removed upon simple request.
Shipping
What is the delivery time?
We deliver in 3 to 4 business days in metropolitan France 🚀
Express 24-hour delivery is also available.
How do I change my shipping address?
If your request is about an ongoing order, contact us directly so we can help! contact@maison-scarlett.fr
How can I track my package?
You can track your order in real time on the following page: Order Tracking
Which countries do you deliver to?
We ship worldwide 🌍
How much does shipping cost?
Pick-up point delivery is free in France for orders over €80! It costs €4 for orders under €80.
For France, we also offer home delivery (€6) and 24h express delivery (€12).
For deliveries outside France, we currently only offer home delivery. Shipping rates vary based on destination address (calculated at the final checkout step).
Returns
Returns are available within 90 days (France) of receiving your order.
The item received is damaged
You may have encountered an unscrupulous delivery person, and we are so sorry 😔 ...
Don't panic, we'll send you a brand new package!
Just reach out to us at contact@maison-scarlett.fr with a few photos 📸
I want to return an item delivered in France
Would you like to return your item (you're not fully satisfied, or the item is defective or damaged)?
No problem, we've got you covered 😊!
We will send you a free prepaid return label to simply stick onto your parcel 📦 (valid for returns from metropolitan France only).
To get your return label, just contact us at contact@maison-scarlett.fr within 30 days of receiving your order.
Once the item is returned and its condition verified, we will offer you store credit or a refund (the item must be unused and in its original packaging).
I want to return an item delivered outside France
Would you like to return your item (you're not fully satisfied, or the item is defective or damaged)? No problem 😊!
We will send you a return form to include inside the parcel 📦 along with the return address (shipping costs are at your expense).
Just reach out to us at contact@maison-scarlett.fr within 14 days of receiving your order.
Once the item is returned and its condition verified, we will offer you store credit or a refund (the item must be unused and in its original packaging).
Is customer service responsive?
Yes, our team usually replies within 24 to 48 business hours.
Order
Has my order been shipped?
As soon as your order ships, we send you an email with its tracking number.
You can then follow your parcel's progress on our dedicated page: Order Tracking.
I haven’t received a confirmation email
After your order is placed, a confirmation email is automatically sent to the address provided at checkout.
If you haven't received it:
If you still can't find the email, contact our customer service team: contact@maison-scarlett.fr
I want to modify my order
For any changes to your order (delivery address, items ordered…), feel free to contact us by email at contact@maison-scarlett.fr
How do I know my order has been confirmed?
Once payment is confirmed, we'll send you a confirmation email summarizing your order.
Remember to check your spam folder if you haven't received your confirmation email.
How do I cancel my order?
You can cancel your order as long as it hasn't shipped yet. Once shipped, you will need to return the item upon receipt to get a refund.
I received my order but an item is missing
If your order includes multiple items, you may receive them in separate packages. This depends on stock availability and fulfillment warehouses. Rest assured, your parcel is on its way 😊
I haven’t received my order
If your order shows as delivered but you haven't received your package, please contact us at: contact@maison-scarlett.fr
How do I add a note to my order?
You can add a gift message before completing your order:
- Add the desired item(s) to your cart
- Click on Cart: a window opens with the message "Do you have a (sweet) note for the recipient?"
- Write your note in the dedicated field, and don't forget to sign it
If you forgot to add a note, feel free to email us at contact@maison-scarlett.fr with your order number and your message: we will do our best to add it for you.
How do I get an invoice?
We never include invoices inside our parcels.
If you need an invoice, please reach out to customer service at contact@maison-scarlett.fr
The invoice will then be emailed to you once we have your billing details.
I haven’t received my gift card
Gift cards are emailed within 24 business hours to the address provided during checkout.
If you haven't received yours yet, be sure to check your spam/junk folder just in case …
If you still haven't received anything after 48 hours (excluding weekends), we might have missed something: our sincere apologies! Please email us at contact@maison-scarlett.fr with your order number and we will send it right over.
Product
How do I know when a product is back in stock?
When a product is out of stock, you can sign up for a back-in-stock alert directly on its product page.
You will automatically be notified by email as soon as it's available again.
Where are Maison Scarlett products made?
It's in China, in a workshop right next to Hong Kong, that we found the craftsmanship to create high-quality jewelry boxes.
My box has a spot/stain, what should I do?
If you notice a stain upon receiving your order, please contact our customer service as soon as you open the package, including a photo if possible.
We will find the best solution together.
If a spot appears after use, don't worry. A gentle clean is usually all it takes:
What size are the large jewelry boxes?
The exact dimensions for each style are listed on its product page under the “Dimensions” section.
Our largest box, Denise, is about the size of a small shoebox: 24 x 17 x 11 cm (L x W x H)
What materials do you use?
All our jewelry boxes are available in 6 different materials: PU leather, velvet, corduroy, houndstooth, linen effect, and fleece.
These materials are selected for their durability, longevity, and stylish look.
Why buy a jewelry box?
A jewelry box lets you:
It's also a wonderful gift idea, both practical and lasting.
Are the boxes suitable for travel?
Yes, several styles are specially designed for travel: compact formats, secure compartments, and a sturdy closure to protect your jewelry on the go.
They keep your jewelry safe and let you travel with complete peace of mind.
Promo code
How do I use a promo code?
To use your promo code, it's super easy—just follow these steps:
My promo code isn't working
If your promo code isn't working, it might be because:
Please note:
If your discount code meets all these conditions and still doesn't work, please contact our customer care team 👉 here.
Get a promo code
To get a discount code valid on your first order, sign up for our newsletter at the bottom of this page: right here
Gift
Does it make a good gift?
Absolutely. Maison Scarlett jewelry boxes are among our most popular gifts for Mother's Day, Christmas, and birthdays.
Are products shipped in pretty packaging?
Our jewelry boxes are carefully packed in protective cardboard boxes to ensure they arrive in perfect condition.
For an extra thoughtful touch, we offer a gift pouch option, available right in your cart.
Can I have the order delivered directly to the person I'm gifting it to?
Yes, simply enter their shipping address when placing your order.
Do you offer gift cards?
Yes! We offer a gift card, available directly on our website, with several amounts to choose from.
👉🏼 right here
The gift card is sent by email immediately after purchase.
It's the perfect solution for a last-minute gift or to let them choose their favorite design.
Our stores
Where can I find your products in stores?
Our jewelry boxes are available at over 1,000 retailers across France and internationally. To find the store closest to you, check out our interactive store locator
Are all styles available in store?
Not always! Each stockist selects their own collection. If you're looking for a specific model, we recommend calling the store before visiting.
Can I order in-store and have it delivered to my home?
It depends on each retailer's policies. Feel free to ask them directly: some offer home delivery or in-store reservation.
Do you have international stockists?
Yes, Maison Scarlett travels! You can find our jewelry boxes in several European countries and beyond. Our store locator will give you all the up-to-date addresses.
Payment methods
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard), PayPal, Amex, and 3x interest-free installments. All payment transactions are of course secure.
Contact us
How can I stay in touch with you?
You can contact us in several ways:
- By sending us an email at contact@maison-scarlett.fr
- By using the contact form available on our site
- By subscribing to our newsletter
- By following us on social media like Instagram or Facebook
